L.A. County's 911 system burdened by non-emergency calls

Patients who summon paramedics for rides to clinics or to refill prescriptions are taking time and resources from patients with dire needs. Officials consider changes to make the system more adaptable.

Just before 10:45 a.m., Keith Marks called 911 and the Los Angeles County emergency response system sprang into action. A fire engine, a paramedic squad and a private ambulance — eight men in total — rushed to the Martin Luther King Jr. urgent-care center in Willowbrook.

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